FAQ

We might have already read your mind. Below are some of the most common questions our customers have asked us. 

If you don't find what you're looking for, please send us an email at hello@spriggo.co or ping us on WhatsApp (icon at the bottom right). We’ll get back to you within 12 hours, max.

Product

Which ages are Vault Funk and Vault Pro best for?

Vault Funk is ideal for kids aged 3 to 7, or for older kids who pack lighter meals or snacks. It’s compact, easy to open, and great for smaller appetites or shorter school days.

Vault Pro is better suited for ages 5 and up, including teens and adults. It offers more capacity and includes a modular side scoop, making it perfect for longer days, heartier meals, or a more varied lunch.

Are the lunchboxes fully leakproof?

Spriggo lunchboxes are leakproof and perfect for the thick and tasty; think ranch, ketchup, chunky salsa, hummus, or veggie dips. For those watery extras, let the side scoop in Vault Pro handle the job, keeping everything tidy and stress-free!

Is Spriggo food-safe?

Absolutely. All Spriggo lunch boxes are food-safe. BPA-Free and Phthalate-free, so you can pack those lunches worry-free.

Why we don’t use foam or vacuum insulation?

We keep it simple and safe.

Vacuum and foam insulation can work well for thermoses, but they come with trade-offs: added weight, bulkier designs, and complex construction. For everyday lunch gear, especially for kids, those extras can actually get in the way. They make the product heavier, harder to open, and more difficult to clean thoroughly.

Spriggo lunchboxes use food-grade stainless steel and silicone with natural insulating properties that help maintain temperature without compromising on portability or safety. No hidden foams, no coatings that wear off, and no hard-to-reach crevices where food or moisture can get trapped.

This approach keeps your child’s lunch fresh and the box lightweight, durable, and easy to wash. Every single day.

Shipping and Delivery

Do you offer free shipping?

We want your Spriggo goodies to reach you quickly and without any extra cost. That’s why standard shipping is FREE for all the countries listed below.

Estimated delivery times:

  • Hong Kong

~2 business days. Hong Kong orders are shipped via SF Express.

  • Singapore

~5 business days

  • United Arab Emirates

~9 business days

  • United Kingdom

~4 business days (VAT will be collected by the courier upon delivery. We know it’s a pain. Unfortunately, we can’t include VAT in our prices just yet)

  • United States

~7 business days

Once your order ships, you’ll receive a tracking number so you can follow its journey every step of the way.

How long do deliveries take?

When you order before 2pm, we'll dispatch it from our facility on the same day. In most cases, your order should arrive the following working day. 

Can I cancel my order?

You can cancel your order any time before it is shipped. While we wish we could, once an order is shipped, we are unable to alter or cancel it at this time. 

My order arrived defective or damaged. What should I do?

Ugh, so sorry to hear that. Please email our team at returns@spriggo.co with photos of the damage or defect, along with your order number. We'll sort it out for you right away. Just make sure to send your request within 7 days of receiving your order. Once we have all the details, refunds typically take 7-10 business days to process. Thank you for your understanding and patience while we sort this out for you.

General Questions

Where can I find Spriggo in stores?

We're exclusively online for now through our website and HKTVMall, but we are in the process of choosing our retail partners and you might spot us in select stores soon. If you would like to meet us at our upcoming pop-up events, please contact us at +852 9529 2123 or hello@spriggo.co to inquire about the schedule.

How can I stock Spriggo on my store?

So glad you asked. Connect with us at wholesale@spriggo.co and we’ll get you all set up!

Are you offering internships?

The Spriggo team is growing and would love to hear from you! We’re all fully remote, which makes us all highly collaborative and resourceful. We’re tightly knit, we’re genuine and we’re always pushing the envelope to do a better job than we did the day before. If you know your way around e-commerce spaces and are not afraid to jump into the deep end, connect with us at careers@spriggo.co to know more about our internship programs.

How can I contact Spriggo for support?

Hi, hello! We’d love to hear from you. Email us at hello@spriggo.co and our team can help you out.