FAQ
We might have already read your mind. Below are some of the most common questions our customers have asked us.
If you don't find what you're looking for, please send us an email at hello@spriggo.co or ping us on WhatsApp (icon at the bottom right). We’ll get back to you within 12 hours, max.
Product
Which ages are Vault Funk and Vault Pro best for?
Vault Funk is ideal for kids aged 3 to 7, or for older kids who pack lighter meals or snacks. It’s compact, easy to open, and great for smaller appetites or shorter school days.
Vault Pro is better suited for ages 5 and up, including teens and adults. It offers more capacity and includes a modular side scoop, making it perfect for longer days, heartier meals, or a more varied lunch.
Are the lunchboxes fully leakproof?
Spriggo lunchboxes are leakproof and perfect for the thick and tasty; think ranch, ketchup, chunky salsa, hummus, or veggie dips. For those watery extras, let the side scoop in Vault Pro handle the job, keeping everything tidy and stress-free!
Is Spriggo food-safe?
Absolutely. All Spriggo lunch boxes are food-safe. BPA-Free and Phthalate-free, so you can pack those lunches worry-free.
Can we keep hot or cold foods in a Spriggo lunchbox?
Yes, absolutely. Spriggo lunchboxes are designed to handle both hot and cold foods with ease.
Made with high-quality stainless steel, they offer natural insulation: meaning they help food stay warmer or cooler for longer compared to plastic. While not vacuum-insulated, the stainless steel slows temperature loss, especially when paired with an insulated lunch bag or ice pack.
That’s an intentional design decision.
Vacuum insulation, while great for thermos-style flasks, comes with trade-offs: more weight, bulkier shapes, and complex construction that makes lunchboxes harder for kids to open and tougher for parents to clean. Plus, in flat lunchbox shapes with wide surface areas, the insulating benefit drops off sharply and your kiddo is left carrying a heavier box with very little gain.
That’s why we designed Spriggo the way we did: to give families the freedom to pack warm or cool meals without weighing down school bags or sacrificing ease of use and with mild insulation to keep lunch appetising and fresh by break time.
Shipping and Delivery
Do you offer free shipping? How long do deliveries take?
We want your Spriggo goodies to reach you quickly and without any extra cost. That’s why standard shipping is FREE for all the countries listed below. Orders placed before 2 PM are dispatched the same day.
Estimated delivery times:
- Australia
~6 business days
- Canada
~7 business days
- France
~6 business days
- Hong Kong and Macau
~2 business days (SF Express with local fulfilment options)
- India
~4 business days (local fulfilment available)
- Malaysia
~8 business days
- Singapore
~5 business days
- Spain
~6 business days
- United Arab Emirates
~9 business days
- United Kingdom
~4 business days
- United States
~7 business days
Once your order ships, you’ll receive a tracking number so you can follow its journey every step of the way.
Can I cancel my order?
You can cancel your order any time before it is shipped. While we wish we could, once an order is shipped, we are unable to alter or cancel it at this time.
Can I exchange my order for a different color or style?
Because we ship internationally, we’re unable to offer exchanges at this time. However, if your product arrives damaged or with a defect, we’ll give you a refund or send you a replacement at no cost. We’ll handle everything to make the process smooth and stress-free for you. 💛
My order arrived defective or damaged. What should I do?
Ugh, so sorry to hear that. Please email our team at hello@spriggo.co with photos of the damage or defect, along with your order number. We'll sort it out for you right away. Just make sure to send your request within 7 days of receiving your order. Once we have all the details, refunds typically take 7-10 business days to process. Thank you for your understanding and patience while we sort this out for you.
General Questions
Where can I find Spriggo in stores?
We're exclusively online for now through our website and HKTVMall, but we are in the process of choosing our retail partners and you might spot us in select stores soon. If you would like to meet us at our upcoming pop-up events, please contact us at +852 9529 2123 or hello@spriggo.co to inquire about the schedule.
How can I stock Spriggo on my store?
So glad you asked. Connect with us at wholesale@spriggo.co and we’ll get you all set up!
Are you offering internships?
The Spriggo team is growing and would love to hear from you! We’re all fully remote, which makes us all highly collaborative and resourceful. We’re tightly knit, we’re genuine and we’re always pushing the envelope to do a better job than we did the day before. If you know your way around e-commerce spaces and are not afraid to jump into the deep end, connect with us at careers@spriggo.co to know more about our internship programs.
How can I contact Spriggo for support?
Hi, hello! We’d love to hear from you. Email us at hello@spriggo.co and our team can help you out.